Every morning Site Managers start the day with an engaging and positive welcome that includes our ‘K-O-A-L-A-S’ expectations. This is an important part of welcoming children, establishing rules and communicating essential behaviour expectations.
Our coaches will always provide praise and reinforce good behaviour on camp. If a child displays poor or unacceptable behaviour our coaches will use different techniques and strategies to manage the poor behaviour and discuss the behaviour with parents to learn new ways to improve the behaviour.
We always ask parents to be open and transparent regarding their child’s behaviour to ensure our team are equipped to deal with and manage any challenging behaviour.
Should a child display poor or unacceptable behaviour continuously, we will ask for the child to take a temporary break from the camp.
All steps will be communicated with the parent and written up on a behavioural incident document.
Some children and young people require additional support and, in line with the Equality Act 2010, we can make reasonable adjustments to provide a stimulating and inclusive environment for most children, regardless of their specific needs. You can obtain an Additional Support Assessment Form by contacting the team at firstname.lastname@example.org
1:1 Support Process
We are unable to provide 1:1 support for children but welcome the attendance of an adult support worker when a child's family or carer fund and source this. Supporting adults must complete a suitability check prior to attending camp.
All of our schemes and activities will be Covid-safe and we will continue to monitor Public Health England advice and liaise with Schools and Leisure Centres to update and amend our approach, if necessary. See our frequently asked questions.
What happens if a child is showing symptoms of Covid-19 whilst attending holiday activities?
All members are asked to declare that their household is showing no signs of Covid-19 symptoms prior to attendance. Our staff are trained on the signs of Covid-19 and will isolate the child and call their parents for collection. We will provide reminders of the government guidance when showing symptoms.
I have made a booking, but what happens if my holiday activities can’t go ahead due to Covid-19?
If we (Koala Klubs) have to cancel the holiday activities this year, you will be entitled to a full refund. We will email you regarding the cancellation and include details of how to claim your refund.
I’ve not yet booked, should I wait until nearer the time to see if holiday activities definitely goes ahead?
To ensure we can observe social distancing, our total numbers on holiday activities have been reduced, so we advise to book as soon as you can to guarantee your place. If we (Koala Klubs) has to cancel holiday activities, you’ll be entitled to a full refund via the method you paid.
Does my child need to have a negative test in order to attend holiday activities?
Children do not need to have a test to attend holiday activities.
We’ve decided not to send our child due to the ongoing coronavirus pandemic, can I get a refund?
If your family has been contacted by NHS track and trace requiring isolation or is showing symptoms of COVID 19 A full refund or credit note will be provided.
Where the above statement does not apply and our holiday activities are still going ahead, our standard cancellation policy applies.